{"id":358,"date":"2025-04-16T09:30:34","date_gmt":"2025-04-16T09:30:34","guid":{"rendered":"https:\/\/easycommerce.dev\/docs\/?post_type=ek_doc&#038;p=358"},"modified":"2026-04-15T06:17:29","modified_gmt":"2026-04-15T06:17:29","slug":"troubleshooting-queries","status":"publish","type":"easyhelp_doc","link":"https:\/\/easycommerce.dev\/docs\/troubleshooting\/troubleshooting-queries\/","title":{"rendered":"Troubleshooting Queries"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">Why is it showing &#8220;No Shipping Methods Found&#8221; at checkout?<\/h3>\n\n\n\n<p>This might be because the shipping class wasn&#8217;t configured properly. Here is a checklist to see if anything is out of order &#8211;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Check if the shipping method is active.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"477\" src=\"https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/04\/check-shipping-active-1024x477.png\" alt=\"\" class=\"wp-image-424\" srcset=\"https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/04\/check-shipping-active-1024x477.png 1024w, https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/04\/check-shipping-active-300x140.png 300w, https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/04\/check-shipping-active-768x358.png 768w, https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/04\/check-shipping-active.png 1205w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Select the right <strong>Calculation Base <\/strong>and configure the <strong>Method<\/strong>.<\/li>\n\n\n\n<li>Add all the necessary <strong>Regions<\/strong> (Country, State, City) are set.<\/li>\n\n\n\n<li>See if the order has met the minimum or maximum limits set in the method.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"991\" height=\"866\" src=\"https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/04\/check-everything.png\" alt=\"\" class=\"wp-image-425\" srcset=\"https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/04\/check-everything.png 991w, https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/04\/check-everything-300x262.png 300w, https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/04\/check-everything-768x671.png 768w\" sizes=\"auto, (max-width: 991px) 100vw, 991px\" \/><\/figure>\n\n\n\n<p>Learn more about Shipping from our detailed documentation on<strong> <a href=\"https:\/\/easycommerce.dev\/docs\/settings\/shipping-settings\/\" target=\"_blank\" rel=\"noreferrer noopener\">Shipping Settings<\/a><\/strong>.<br><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Why is my country not showing for the billing\/shipping address at checkout?<\/h3>\n\n\n\n<p>This may be because the specific country isn\u2019t listed. Check if the country you\u2019re shipping to is listed in the <strong>Shipping Countries<\/strong> section of <strong>Settings &gt; Shipping<\/strong>.<br><\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"453\" src=\"https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/04\/shipping-country-list-1024x453.png\" alt=\"\" class=\"wp-image-426\" srcset=\"https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/04\/shipping-country-list-1024x453.png 1024w, https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/04\/shipping-country-list-300x133.png 300w, https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/04\/shipping-country-list-768x340.png 768w, https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/04\/shipping-country-list.png 1317w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Why are tax classes not being applied to orders?<\/h3>\n\n\n\n<p>Go to <strong>Store &gt; Settings &gt;Settings &gt;Taxation <\/strong>and check if the necessary tax countries are configured. Make sure to set the <strong>Rates <\/strong>(including Country, State, and City) for the tax class.<\/p>\n\n\n\n<p>Also, apply a tax class to specific products from the product\u2019s pricing section. Learn more about how to add\/configure a product from <a href=\"https:\/\/easycommerce.dev\/docs\/products\/how-to-create-a-product\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>here<\/strong><\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How do I detect abandoned carts?<\/h3>\n\n\n\n<p>Go to <strong>Store &gt; Settings &gt; Cart Recovery <\/strong>and set the delay timing in minutes. Now, if a cart is abandoned for the provided number of minutes, the information for that cart will show up on the EasyCommerce dashboard.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"761\" src=\"https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/04\/cart-recovery-1024x761.png\" alt=\"\" class=\"wp-image-431\" srcset=\"https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/04\/cart-recovery-1024x761.png 1024w, https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/04\/cart-recovery-300x223.png 300w, https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/04\/cart-recovery-768x570.png 768w, https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/04\/cart-recovery.png 1186w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Why are all new orders set to pending?<\/h3>\n\n\n\n<p>The default status for new orders is <strong>Pending<\/strong>. You can change this from <strong>Store &gt; Settings &gt; Order<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How do I set a product thumbnail?<\/h3>\n\n\n\n<p>Select a product to edit and find the <strong>Image Gallery<\/strong> in the <strong>Basic Info<\/strong> section. Hover over one of the uploaded images and enable <strong>Set as Thumbnail<\/strong>. And click <strong>Save<\/strong> to apply that image as the product thumbnail.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"587\" src=\"https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/04\/set-product-thumbnail-1024x587.png\" alt=\"\" class=\"wp-image-433\" srcset=\"https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/04\/set-product-thumbnail-1024x587.png 1024w, https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/04\/set-product-thumbnail-300x172.png 300w, https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/04\/set-product-thumbnail-768x440.png 768w, https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/04\/set-product-thumbnail.png 1271w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Why aren&#8217;t my reminders for abandoned carts being sent?<\/h3>\n\n\n\n<p>If your abandoned cart reminders aren\u2019t being sent from the dashboard, go to <strong>Store &gt; Settings &gt; Cart Recovery<\/strong>, edit the email body, or leave it as is and click <strong>Save Settings<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"761\" src=\"https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/04\/cart-recovery-email-body-1024x761.png\" alt=\"\" class=\"wp-image-432\" srcset=\"https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/04\/cart-recovery-email-body-1024x761.png 1024w, https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/04\/cart-recovery-email-body-300x223.png 300w, https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/04\/cart-recovery-email-body-768x570.png 768w, https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/04\/cart-recovery-email-body.png 1186w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Your cart reminders will be sent successfully from now on. Learn more from our documentation on <a href=\"https:\/\/easycommerce.dev\/docs\/settings\/cart-recovery-settings\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Cart Recovery Settings<\/strong><\/a>.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"author":4,"featured_media":0,"template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"easyhelp_product":[19],"easyhelp_topic":[18],"class_list":["post-358","easyhelp_doc","type-easyhelp_doc","status-publish","hentry","easyhelp_product-easycommerce","easyhelp_topic-troubleshooting"],"_links":{"self":[{"href":"https:\/\/easycommerce.dev\/docs\/wp-json\/wp\/v2\/easyhelp_doc\/358","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/easycommerce.dev\/docs\/wp-json\/wp\/v2\/easyhelp_doc"}],"about":[{"href":"https:\/\/easycommerce.dev\/docs\/wp-json\/wp\/v2\/types\/easyhelp_doc"}],"author":[{"embeddable":true,"href":"https:\/\/easycommerce.dev\/docs\/wp-json\/wp\/v2\/users\/4"}],"wp:attachment":[{"href":"https:\/\/easycommerce.dev\/docs\/wp-json\/wp\/v2\/media?parent=358"}],"wp:term":[{"taxonomy":"easyhelp_product","embeddable":true,"href":"https:\/\/easycommerce.dev\/docs\/wp-json\/wp\/v2\/easyhelp_product?post=358"},{"taxonomy":"easyhelp_topic","embeddable":true,"href":"https:\/\/easycommerce.dev\/docs\/wp-json\/wp\/v2\/easyhelp_topic?post=358"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}