{"id":271,"date":"2025-03-11T07:09:56","date_gmt":"2025-03-11T07:09:56","guid":{"rendered":"https:\/\/easycommerce.dev\/docs\/?post_type=ek_doc&#038;p=271"},"modified":"2026-03-12T06:18:51","modified_gmt":"2026-03-12T06:18:51","slug":"zendesk-integration","status":"publish","type":"ek_doc","link":"https:\/\/easycommerce.dev\/docs\/addons\/zendesk-integration\/","title":{"rendered":"Zendesk Integration"},"content":{"rendered":"\n<p>Integrating Zendesk into your ecommerce website is straightforward with the EasyCommerce Zendesk Integration addon.&nbsp;Follow a few quick steps to get everything set up and start managing your EasyCommerce store support tickets from your Zendesk account.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 1: Download the Addon<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sign in to your WordPress website\u2019s dashboard.&nbsp;<\/li>\n\n\n\n<li>Go to\u00a0<strong>EasyCommerce > Addons<\/strong>\u00a0section and make it \u201c<strong>Enabled<\/strong>\u201d under the <strong>Zendesk integration<\/strong> addon.<\/li>\n<\/ul>\n\n\n\n<p>Read another documentation on <strong><a href=\"https:\/\/easycommerce.dev\/docs\/addons\/install-and-activate-addons\/\" data-type=\"link\" data-id=\"https:\/\/easycommerce.dev\/docs\/addons\/install-and-activate-addons\/\" target=\"_blank\" rel=\"noreferrer noopener\">how to install and activate a paid addon on EasyCommerce<\/a><\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"981\" height=\"340\" src=\"https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/03\/Zendesk-1.png\" alt=\"zendesk\" class=\"wp-image-1023\" srcset=\"https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/03\/Zendesk-1.png 981w, https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/03\/Zendesk-1-300x104.png 300w, https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/03\/Zendesk-1-768x266.png 768w\" sizes=\"auto, (max-width: 981px) 100vw, 981px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Step 2: Configure Zendesk Settings<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Go to <strong>EasyCommerce Store &gt; Settings &gt; Zendesk<\/strong>.<\/li>\n\n\n\n<li>Click the toggle to enable its functionality on your store.<\/li>\n\n\n\n<li>Enter your <strong>Zendesk Subdomain<\/strong>.<\/li>\n\n\n\n<li>Provide your <strong>Email Address<\/strong>.<\/li>\n\n\n\n<li>Enter your<strong> API Token <\/strong>(learn how to get your access token from <a href=\"https:\/\/support.zendesk.com\/hc\/en-us\/articles\/4408889192858-Managing-access-to-the-Zendesk-API\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>here<\/strong><\/a>).<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"534\" src=\"https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/03\/Zendesk-steps-1024x534.png\" alt=\"\" class=\"wp-image-600\" srcset=\"https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/03\/Zendesk-steps-1024x534.png 1024w, https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/03\/Zendesk-steps-300x156.png 300w, https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/03\/Zendesk-steps-768x400.png 768w, https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/03\/Zendesk-steps.png 1495w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Step 3: Save Changes<\/h3>\n\n\n\n<p>Once you\u2019re done with all the steps, click <strong>Save Settings<\/strong> to add the support ticket button to your store and start receiving queries to your Zendesk ticket list.&nbsp;<\/p>\n","protected":false},"author":4,"featured_media":0,"template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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