{"id":164,"date":"2025-02-18T10:37:11","date_gmt":"2025-02-18T10:37:11","guid":{"rendered":"https:\/\/easycommerce.dev\/docs\/?post_type=ek_doc&#038;p=164"},"modified":"2026-04-15T06:17:29","modified_gmt":"2026-04-15T06:17:29","slug":"how-to-get-support-for-easycommerce","status":"publish","type":"helpwp_doc","link":"https:\/\/easycommerce.dev\/docs\/troubleshooting\/how-to-get-support-for-easycommerce\/","title":{"rendered":"How to Get Support for EasyCommerce"},"content":{"rendered":"\n<p>If you need assistance with EasyCommerce, there are a few ways you can get support.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Support Ticket Portal<\/h2>\n\n\n\n<p>For more dedicated help, you can submit a support request through our dedicated <strong><a href=\"https:\/\/support.easycommerce.dev\/\" target=\"_blank\" rel=\"noreferrer noopener\">Support Ticket Portal<\/a><\/strong>. Here\u2019s how to do it:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Visit our <strong>Support<\/strong> option on the EasyCommerce website.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1614\" height=\"700\" src=\"https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/02\/EasyCommerce-AI-powered-WordPress-Ecommerce-Plugin-09-21-2025_02_42_PM.png\" alt=\"\" class=\"wp-image-856\" style=\"width:1200px;height:auto\" srcset=\"https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/02\/EasyCommerce-AI-powered-WordPress-Ecommerce-Plugin-09-21-2025_02_42_PM.png 1614w, https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/02\/EasyCommerce-AI-powered-WordPress-Ecommerce-Plugin-09-21-2025_02_42_PM-300x130.png 300w, https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/02\/EasyCommerce-AI-powered-WordPress-Ecommerce-Plugin-09-21-2025_02_42_PM-1024x444.png 1024w, https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/02\/EasyCommerce-AI-powered-WordPress-Ecommerce-Plugin-09-21-2025_02_42_PM-768x333.png 768w, https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/02\/EasyCommerce-AI-powered-WordPress-Ecommerce-Plugin-09-21-2025_02_42_PM-1536x666.png 1536w\" sizes=\"auto, (max-width: 1614px) 100vw, 1614px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Enter your email address to get a temporary login code. After that, click on <strong>Next<\/strong>.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"848\" height=\"556\" src=\"https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/02\/set-email.png\" alt=\"\" class=\"wp-image-403\" srcset=\"https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/02\/set-email.png 848w, https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/02\/set-email-300x197.png 300w, https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/02\/set-email-768x504.png 768w\" sizes=\"auto, (max-width: 848px) 100vw, 848px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Enter the verification code and your name to access the ticket portal.&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"636\" height=\"527\" src=\"https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/02\/provide-code.png\" alt=\"\" class=\"wp-image-404\" srcset=\"https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/02\/provide-code.png 636w, https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/02\/provide-code-300x249.png 300w\" sizes=\"auto, (max-width: 636px) 100vw, 636px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click <strong>Create a Ticket<\/strong> and submit a detailed description of your issue, including any error messages or screenshots.<\/li>\n\n\n\n<li>Select a <strong>Topic<\/strong> and <strong>Urgency level<\/strong> and click <strong>Submit<\/strong>.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"970\" src=\"https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/02\/submit-form-1024x970.png\" alt=\"\" class=\"wp-image-406\" srcset=\"https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/02\/submit-form-1024x970.png 1024w, https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/02\/submit-form-300x284.png 300w, https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/02\/submit-form-768x727.png 768w, https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/02\/submit-form.png 1061w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Our support team will review your ticket and get back to you as quickly as possible.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">2. Community Support on Facebook<\/h2>\n\n\n\n<p>Join our EasyCommerce Community on Facebook to connect with other users, share tips, and get help from the community.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"line-height:1.2\">Visit our<a href=\"https:\/\/www.facebook.com\/groups\/easycommerce.community\" target=\"_blank\" rel=\"noreferrer noopener\"> <strong>EasyCommerce Facebook Community<\/strong><\/a><strong> <\/strong>group.<\/li>\n\n\n\n<li style=\"line-height:1.2\">Post your questions, issues, or suggestions, and our active community members and staff will assist you.<\/li>\n<\/ul>\n\n\n\n<p>We\u2019re committed to providing top-notch support, whether through our ticket system for more technical issues or our vibrant Facebook community for quick tips and advice. If you need help, don\u2019t hesitate to reach out!<\/p>\n","protected":false},"author":4,"featured_media":0,"template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"helpwp_product":[19],"helpwp_topic":[18],"class_list":["post-164","helpwp_doc","type-helpwp_doc","status-publish","hentry","helpwp_topic-troubleshooting"],"_links":{"self":[{"href":"https:\/\/easycommerce.dev\/docs\/wp-json\/wp\/v2\/helpwp_doc\/164","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/easycommerce.dev\/docs\/wp-json\/wp\/v2\/helpwp_doc"}],"about":[{"href":"https:\/\/easycommerce.dev\/docs\/wp-json\/wp\/v2\/types\/helpwp_doc"}],"author":[{"embeddable":true,"href":"https:\/\/easycommerce.dev\/docs\/wp-json\/wp\/v2\/users\/4"}],"wp:attachment":[{"href":"https:\/\/easycommerce.dev\/docs\/wp-json\/wp\/v2\/media?parent=164"}],"wp:term":[{"taxonomy":"helpwp_product","embeddable":true,"href":"https:\/\/easycommerce.dev\/docs\/wp-json\/wp\/v2\/helpwp_product?post=164"},{"taxonomy":"helpwp_topic","embeddable":true,"href":"https:\/\/easycommerce.dev\/docs\/wp-json\/wp\/v2\/helpwp_topic?post=164"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}