{"id":780,"date":"2025-08-24T02:27:20","date_gmt":"2025-08-24T02:27:20","guid":{"rendered":"https:\/\/easycommerce.dev\/docs\/?post_type=ek_doc&#038;p=780"},"modified":"2026-04-15T06:17:29","modified_gmt":"2026-04-15T06:17:29","slug":"email-placeholders-list","status":"publish","type":"helpwp_doc","link":"https:\/\/easycommerce.dev\/docs\/settings\/email-placeholders-list\/","title":{"rendered":"Email Placeholders List"},"content":{"rendered":"\n<h2 class=\"wp-block-heading has-text-align-center\">Order Statuses<\/h2>\n\n\n\n<p>This placeholders list applies for emails criteria&#8217;s including\u00a0<strong>New Account, Pending, <strong>Processing<\/strong><\/strong>, <strong>Completed, Cancelled, On-Hold, Refunded<\/strong>, etc.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Customer Basic:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>##customer_name##<\/strong> \u2013 Full name of the customer.<\/li>\n\n\n\n<li><strong>##customer_email##<\/strong> \u2013 Email address of the customer.<\/li>\n\n\n\n<li><strong>##customer_phone##<\/strong> \u2013 Phone number of the customer.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Billing Details:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>##billing_first_name##<\/strong> \u2013 Customer&#8217;s billing first name.<\/li>\n\n\n\n<li><strong>##billing_last_name##<\/strong> \u2013 Customer&#8217;s billing last name.<\/li>\n\n\n\n<li><strong>##billing_email##<\/strong> \u2013 Email used for billing.<\/li>\n\n\n\n<li><strong>##billing_phone##<\/strong> \u2013 Phone number associated with billing.<\/li>\n\n\n\n<li><strong>##billing_address_1##<\/strong> \u2013 First line of the billing address.<\/li>\n\n\n\n<li><strong>##billing_address_2##<\/strong> \u2013 Second line of the billing address.<\/li>\n\n\n\n<li><strong>##billing_country##<\/strong> \u2013 Billing country.<\/li>\n\n\n\n<li><strong>##billing_state##<\/strong> \u2013 Billing state or province.<\/li>\n\n\n\n<li><strong>##billing_city##<\/strong> \u2013 Billing city.<\/li>\n\n\n\n<li><strong>##billing_postcode##<\/strong> \u2013 Billing ZIP or postal code.<\/li>\n\n\n\n<li><strong>##billing_address##<\/strong> \u2013 Full formatted billing address.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Shipping Details:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>##shipping_first_name##<\/strong> \u2013 Customer&#8217;s shipping first name.<\/li>\n\n\n\n<li><strong>##shipping_last_name##<\/strong> \u2013 Customer&#8217;s shipping last name.<\/li>\n\n\n\n<li><strong>##shipping_email##<\/strong> \u2013 Email used for shipping.<\/li>\n\n\n\n<li><strong>##shipping_phone##<\/strong> \u2013 Phone number for shipping.<\/li>\n\n\n\n<li><strong>##shipping_address_1##<\/strong> \u2013 First line of the shipping address.<\/li>\n\n\n\n<li><strong>##shipping_address_2##<\/strong> \u2013 Second line of the shipping address.<\/li>\n\n\n\n<li><strong>##shipping_country##<\/strong> \u2013 Shipping country.<\/li>\n\n\n\n<li><strong>##shipping_state##<\/strong> \u2013 Shipping state or province.<\/li>\n\n\n\n<li><strong>##shipping_city##<\/strong> \u2013 Shipping city.<\/li>\n\n\n\n<li><strong>##shipping_postcode##<\/strong> \u2013 Shipping ZIP or postal code.<\/li>\n\n\n\n<li><strong>##shipping_address##<\/strong> \u2013 Full formatted shipping address.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Customer Stats:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>##customer_total_spent##<\/strong> \u2013 Total amount spent by the customer.<\/li>\n\n\n\n<li><strong>##customer_total_order_count##<\/strong> \u2013 Total number of orders by the customer.<\/li>\n\n\n\n<li><strong>##customer_average_order_value##<\/strong> \u2013 Customer\u2019s average order value.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Order Items &amp; Summary:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>##order_id## <\/strong>\u2013 The unique ID of the order.<\/li>\n\n\n\n<li><strong>##product_list## <\/strong>\u2013 Simple HTML list of ordered items.<\/li>\n\n\n\n<li><strong>##product_table## <\/strong>\u2013 Detailed HTML table of ordered items.<\/li>\n\n\n\n<li><strong>##number_of_items## <\/strong>\u2013 Total number of items in the order.<\/li>\n\n\n\n<li><strong>##order_total## <\/strong>\u2013 Total price of the order.<\/li>\n\n\n\n<li><strong>##refunded_amount## <\/strong>\u2013 Total amount refunded for the order (if applicable)<strong>.<\/strong><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">Abandoned Cart<\/h2>\n\n\n\n<p>This placeholders list applies only for abandoned cart email:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">General<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>##hash##<\/strong>&nbsp;\u2013 Unique cart identifier<\/li>\n\n\n\n<li><strong>##name##<\/strong>&nbsp;\u2013 Customer\u2019s name<\/li>\n\n\n\n<li><strong>##email##<\/strong>&nbsp;\u2013 Customer\u2019s email<\/li>\n\n\n\n<li><strong>##cart_link##<\/strong>&nbsp;\u2013 Recover cart link<\/li>\n\n\n\n<li><strong>##amount##<\/strong>&nbsp;\u2013 Cart total amount<\/li>\n\n\n\n<li><strong>##number_of_items##<\/strong>&nbsp;\u2013 Total items in cart<\/li>\n\n\n\n<li><strong>##order_status##<\/strong>&nbsp;\u2013 Current cart status<\/li>\n\n\n\n<li><strong>##shop_name##<\/strong>&nbsp;\u2013 Store\u2019s name<\/li>\n\n\n\n<li><strong>##product_list##<\/strong>&nbsp;\u2013 List of cart products<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Billing Details:<\/h3>\n\n\n\n<ul start=\"10\" class=\"wp-block-list\">\n<li><strong>##customer_billing_phone##<\/strong>&nbsp;\u2013 Billing phone number<\/li>\n\n\n\n<li><strong>##customer_billing_address_1##<\/strong>&nbsp;\u2013 Primary billing address<\/li>\n\n\n\n<li><strong>##customer_billing_address_2##<\/strong>&nbsp;\u2013 Secondary billing address<\/li>\n\n\n\n<li><strong>##customer_billing_country##<\/strong>&nbsp;\u2013 Billing country<\/li>\n\n\n\n<li><strong>##customer_billing_state##<\/strong>&nbsp;\u2013 Billing State<\/li>\n\n\n\n<li><strong>##customer_billing_city##<\/strong>&nbsp;\u2013 Billing City<\/li>\n\n\n\n<li><strong>##customer_billing_postcode##<\/strong>&nbsp;\u2013 Billing postal code<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Shipping Details:<\/h3>\n\n\n\n<ul start=\"17\" class=\"wp-block-list\">\n<li><strong>##customer_shipping_phone##<\/strong>&nbsp;\u2013 Shipping phone number<\/li>\n\n\n\n<li><strong>##customer_shipping_address_1##<\/strong>&nbsp;\u2013 Primary shipping address<\/li>\n\n\n\n<li><strong>##customer_shipping_address_2##<\/strong>&nbsp;\u2013 Secondary shipping address<\/li>\n\n\n\n<li><strong>##customer_shipping_country##<\/strong>&nbsp;\u2013 Shipping Country<\/li>\n\n\n\n<li><strong>##customer_shipping_state##<\/strong>&nbsp;\u2013 Shipping state<\/li>\n\n\n\n<li><strong>##customer_shipping_city##<\/strong>&nbsp;\u2013 Shipping city<\/li>\n\n\n\n<li><strong>##customer_shipping_postcode##<\/strong>&nbsp;\u2013 Shipping postal code<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Pages<\/h3>\n\n\n\n<ul start=\"24\" class=\"wp-block-list\">\n<li><strong>##shop_page##<\/strong>&nbsp;&#8211; 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