{"id":94,"date":"2025-01-30T05:07:13","date_gmt":"2025-01-30T05:07:13","guid":{"rendered":"https:\/\/easycommerce.dev\/docs\/?post_type=ek_doc&#038;p=94"},"modified":"2026-04-14T04:15:23","modified_gmt":"2026-04-14T04:15:23","slug":"orders","status":"publish","type":"helpwp_doc","link":"https:\/\/easycommerce.dev\/docs\/orders\/orders\/","title":{"rendered":"Orders\u00a0\u00a0"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">EasyCommerce has a dedicated section for listing and handling orders. This section includes everything from customer details to order progress to transaction ID. It\u2019s intuitively designed to help you manage each order without any technical barriers.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this guide, you will learn how to manage orders, email notifications, and track customer records using EasyCommerce.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Step 1: Go to the Orders Section<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Go to your WordPress site dashboard and navigate to <strong>Store <\/strong>and then<strong> Orders<\/strong> from the dashboard menu. You can manage all your ongoing, and completed orders from this section.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"329\" src=\"https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/01\/Order-list-1024x329.png\" alt=\"Order list\" class=\"wp-image-446\" style=\"width:987px;height:auto\" srcset=\"https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/01\/Order-list-1024x329.png 1024w, https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/01\/Order-list-300x96.png 300w, https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/01\/Order-list-768x247.png 768w, https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/01\/Order-list-1536x493.png 1536w, https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/01\/Order-list.png 1756w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Step 2: Select an Order to Manage<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You can preview an order for details like statuses, customer addresses, and ordered products. Hover an order and click on the &#8216;View&#8217; button to open an individual order summary.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"619\" src=\"https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/01\/Track-past-order-1024x619.png\" alt=\"Track past order\" class=\"wp-image-437\" srcset=\"https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/01\/Track-past-order-1024x619.png 1024w, https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/01\/Track-past-order-300x181.png 300w, https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/01\/Track-past-order-768x464.png 768w, https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/01\/Track-past-order-1536x928.png 1536w, https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/01\/Track-past-order.png 1774w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Step 3: Use the Action Button&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The action button (three-dot) on the top right lets you take actions such as <strong id=\"refund-process\">refund or delete <\/strong>the order. &nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"637\" height=\"625\" src=\"https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/01\/Action-button.png\" alt=\"\" class=\"wp-image-447\" style=\"width:511px;height:auto\" srcset=\"https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/01\/Action-button.png 637w, https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/01\/Action-button-300x294.png 300w\" sizes=\"auto, (max-width: 637px) 100vw, 637px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Refund<\/strong>: To refund any specific amount back to your customer with this option. Enter the amount, select the reason for your refund, and click <strong>Refund now <\/strong>to process your return.&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"577\" src=\"https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/01\/Dashboard-refund-popup-1024x577.png\" alt=\"\" class=\"wp-image-1181\" srcset=\"https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/01\/Dashboard-refund-popup-1024x577.png 1024w, https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/01\/Dashboard-refund-popup-300x169.png 300w, https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/01\/Dashboard-refund-popup-768x433.png 768w, https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/01\/Dashboard-refund-popup.png 1411w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Send Email<\/strong>: You can select from various email formats, such as New Order or Abandoned Cart, and send them directly to the respective customer\u2014all from within the individual order section.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"514\" src=\"https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/01\/Send-email-1024x514.png\" alt=\"Send email\" class=\"wp-image-449\" style=\"width:904px;height:auto\" srcset=\"https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/01\/Send-email-1024x514.png 1024w, https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/01\/Send-email-300x151.png 300w, https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/01\/Send-email-768x386.png 768w, https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/01\/Send-email-1536x771.png 1536w, https:\/\/easycommerce.dev\/docs\/wp-content\/uploads\/2025\/01\/Send-email.png 1709w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Change Order Status<\/strong>: You can change the status from the action dropdown button or the order information section.&nbsp;<\/li>\n\n\n\n<li><strong>Change<\/strong> <strong>Fulfillment Status<\/strong>: You can change the fulfillment status from the action dropdown button or the order information section.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Read associated documentation to know more about <a href=\"https:\/\/easycommerce.dev\/docs\/orders\/statuses\/\"><strong>order and fullfillment statuses<\/strong><\/a>.<\/p>\n","protected":false},"author":4,"featured_media":0,"template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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