Home » Orders » How to Manage Orders with EasyCommerce  

EasyCommerce has a dedicated section for listing and handling orders. This section includes everything from customer details to order progress to transaction ID. It’s intuitively designed to help you manage each order without any technical barriers. 

In this guide, you will learn how to manage orders, email notifications, and track customer records using EasyCommerce. 

Step 1: Go to the Orders Section

Log in to your WordPress site and navigate to Store > Orders from the dashboard menu. You can manage all your ongoing, and completed orders from this section. 

Step 2: Select an Order to Manage

You can preview an order for details like statuses, customer addresses, and ordered products. Click the eye icon to go to the individual order page. 

Step 3: Use the Action Button 

The action button on the top right lets you take actions such as refund, send email, change status, and change fulfilments from a single dropdown menu. 

• Refund: You can refund any specific amount back to your customer with this option. Enter the amount, select the reason for your refund, and click Refund now to process your return. 

• Send Email: You can select from various email formats, such as New Order or Abandoned Cart, and send them directly to the respective customer—all from within the individual order section.

• Change Status: You can change the status from the action dropdown button or the order information section. 

• Fulfillment Status: You can change the fulfillment status from the action dropdown button or the order information section. 

Once you’re done, check all the updates you’ve made from the Orders page.  Edit them as needed with the eye icon button or delete them by clicking the Bin icon on the far right.